XacBank

Card

What to do when lost/stolen you card?

Please call the Customer Service Center at 1800-1888. The card will be temporarily closed, you will have to open the card and request the card at the nearest XacBank branch and settlement center if you find your card
If you want to order a new card, please go to your branch to order a new card.
Lost/stolen card is not reported to bank immediately, any unrecognized transactions would be cardholder's responsobility.

What can I do if I forgot my password?

If you forgot or blocked PIN code of your payment card, you can use our digital bank and select PIN change function from the card menu, to renew your PIN code. If you are not registered in our digital bank, please click HERE to register.

Click HERE to see video tutorial of changing PIN code.

how to make online purchase?

Please get an E-pin code from XacBank ATM (without charge).

When you do online purchase provide with below card details:

16-digit number on the front of card;
Card expiration date;
E-pin code from ATM;
CVV2 code at the back of the card.

How much money can I withdraw from ATM?

One-time bills for ATMs in Mongolia are limited to 40.

But internationally, one-time transaction limit is different for depends on banks.

How much is the daily transaction limit?

The daily transaction limit for each card is different.

Card type	Maximum cash spending per day	Maximum purchase transaction
VISA FIFA World Cup Qatar 2022 themed official card	10,000,000 MNT	10,000,000 MNT
₮ and UnionPay dual brand card	5,000,000 MNT	5,000,000 MNT
VISA card	5,000,000 MNT	5,000,000 MNT
Platinum card (Visa, UPI)	20,000,000 MNT	20,000,000 MNT
Temuulel card	250,000 MNT	1,000,000 MNT
Credit card	30% of credit card limit	Credit card limit

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