What to do when lost/stolen you card?
Please call the Customer Service Center at 1800-1888. The card will be temporarily closed, you will have to open the card and request the card at the nearest XacBank branch and settlement center if you find your card
If you want to order a new card, please go to your branch to order a new card.
Lost/stolen card is not reported to bank immediately, any unrecognized transactions would be cardholder's responsobility.
What can I do if I forgot my password?
If you have a Visa card, please visit our branch to order your new card. Because Visa card has CHIP that meets international security standards, the PIN code can not be changed remotely.
If you have an UNIONPay card, please contact your nearest XacBank branch along with your documents and change your PIN code.
how to make online purchase?
Please get an E-pin code from XacBank ATM (without charge).
When you do online purchase provide with below card details:
- 16-digit number on the front of card;
- Card expiration date;
- E-pin code from ATM;
- CVV2 code at the back of the card.
How much money can I withdraw from ATM?
One-time bills for ATMs in Mongolia are limited to 40.
But internationally, one-time transaction limit is different for depends on banks.
How much is the daily transaction limit?
The daily transaction limit for each card is different.
Maximum cash spending per day
Maximum purchase transaction
₮ and UnionPay dual brand card
Platinum card (Visa, UPI)
30% of credit card limit
Credit card limit