CMO Network
Southwest Airlines Just Made A Costly Mistake In Consumer Psychology
ByRoger Dooley,
Contributor
Southwest's new $35 bag fees violate core behavioral psychology principles, potentially costing more in customer loyalty than it generates in revenue.
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Ideas Over Ego: Vivienne Westwood’s Return To Milan Men’s Fashion Week
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Red Lobster’s New CEO Could Revive A Black Dining Tradition
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Nvidia Just Hit $4 Trillion, But The Real AI Boom Hasn’t Started Yet
Nvidia's historic $4 trillion milestone reveals three business revolutions: AI employees, smart robots, intelligence infrastructure. Why every company should care.
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Verizon Searches To Hire Champions For Customers—And Transform Service
Verizon's customer champions are revolutionizing customer service experience by eliminating transfers, even with the rise of AI-powered chatbots.
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The Real Cost Of AI Job Loss: How We’re Losing Purpose And Paychecks
As AI replaces labor and optimizes life, the real risk isn’t extinction, it’s the loss of meaning, identity, and human purpose in a fully automated world.
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