Customer Support Portal

Need help? Check out our Frequent Asks section for answers to common questions. For more comprehensive support, dive into the documentation below.

Frequent Asks

Reset password

  1. Click My Account on the top right of the homepage of the website.
  2. Under Profile and within Personal Information, select Change Password.
  3. A link will be emailed to you. Follow the link to update your password.
  4. If you forgot your password, enter your email address and select Forgot Password.
  5. Emails from support@fortune.com should arrive within a minute, depending on your internet connection. If not, check your spam folder before contacting support.
  6. If the reset email does not reach you, email customer support.

Note: The password reset message will open in a new window. Please make sure your browser allows pop-ups from fortune.com.

How to enable pop-ups for Fortune.com

If you’re not seeing the password reset prompt, your browser may be blocking pop-ups. Here’s how to enable them:

Chrome

  1. Click the padlock icon in the address bar (next to fortune.com).
  2. Select Site settings.
  3. Find Pop-ups and redirects, and set it to Allow.
  4. Refresh the page.

Safari (Mac)

  1. Go to Safari > Settings (or Preferences) > Websites.
  2. Select Pop-up Windows.
  3. Find fortune.com and set it to Allow.

Firefox

  1. Click the menu button ☰ and go to Settings > Privacy & Security.
  2. Scroll to Permissions, then next to Block pop-up windows, click Exceptions….
  3. Add https://www.fortune.com and click Allow.

Edge

  1. Click the three-dot menu ⋯ and choose Settings.
  2. Go to Cookies and site permissions > Pop-ups and redirects.
  3. Under Allow, add https://www.fortune.com.

Manage a digital subscription

For digital subscribers in the US and Canada:

To view your monthly or annual subscription, log in and hover over “My Account” in the top right, and in the drop-down, click “Subscriptions.”

Currently, customers can’t upgrade or downgrade their plan themselves without cancelling and purchasing a new plan. If interested in upgrading, email support@fortune.com. However, from “My Account,” it’s easy to add payment methods, view receipts, and check account history.

For international digital subscribers:

Manage a print magazine subscription

For print subscribers in the US and Canada:

All domestic print-related customer support should be sent to our print fulfillment partner, CDS.

For international print subscribers:

Update an address for print delivery

For print subscribers in the US and Canada:

All print-related customer support in the US and Canada should be sent to our print fulfillment partner, CDS:

  • FORcustserv@cdsfulfillment.com
  • 1-800-621-8000
  • Emails about address updates often end up in spam.
  • Click the link in the email to enter your updated address.

For international print subscribers:

If you have an Annual with Magazine subscription, you’ll receive an e-magazine only (no print version).

Purchase an enterprise or group subscription

To subscribe your team or company, email enterprisesales@fortune.com with:

  • The number of seats needed.
  • Whether the subscription is digital, print, or both.
  • The best contact name and number (if different from the sender).

Report technical issues or troubleshoot other problems

  1. Go to the page where you see the error.
  2. Open the browser’s developer console:
    • Chrome:
      • Mac: Option + ⌘ + J
      • Windows/Linux: Shift + Ctrl + J
    • Safari:
      1. Open Safari > Settings > Advanced.
      2. Enable Show features for web developers.
      3. Open the console: Develop > Show JavaScript Console or use Option + ⌘ + C.
    • Edge:
      • Windows/Linux: Ctrl + Shift + I
      • Mac: Option + ⌘ + I
    • Firefox:
      • Windows/Linux: Ctrl + Shift + I
      • Mac: Option + ⌘ + I
  3. Reload the page:
    • Mac: ⌘ + R
    • Windows/Linux: Ctrl + R
  4. Take screenshots or screen recordings of the console logs to share with support@fortune.com if needed.

For further assistance, click the button below or read on.

Contact Customer Support

Accounts and Registration

Manage Subscriptions

Product Information

Print Magazine Help, Services, and Delivery  

Policies

Accounts & Registration

How do I log into Fortune.com—with or without a password?

First time logging in?

If you just subscribed or registered, you’re automatically logged in. Now’s a good time to set a password:

  1. Click “My Account” (upper right corner).
  2. Go to the “Profile” tab.
  3. Set or update your password.

Logging in with a password:

  1. Click “Sign In.”
  2. Enter your email address and click “Next.”
  3. Enter your password and click “Sign In.”

Logging in without a password

  1. Click “Sign In.”
  2. Enter your email address and click “Next.”
  3. You’ll see a message: “A sign-in link has been sent to (your email).“
  4. Check your inbox (and spam folder) for an email from Fortune.
  5. Click the link in the email to log in instantly.

Note: If you don’t set a password, you will need to request a new login link every time you sign in.

If you’re not receiving the login email, check your spam or try again. Still stuck? Contact support.

I reset my password, but didn’t get the email. What should I do?

Check your spam or junk folder for an email from fortune@msg.fortune.com. Email support@fortune.com for help.

I am a digital subscriber in the EU. Why can’t I view the Fortune website?

Due to EU privacy laws, you may have trouble accessing Fortune.com if your browser cookies are disabled. Ensure that cookies are enabled in your browser settings to access your subscription fully.

Manage Subscriptions

What payment methods are accepted?

Digital subscribers in the US and Canada can pay with a credit card or debit card, including Visa, Mastercard, American Express, and Discover. PayPal is also accepted, and Apple Pay will be added soon, but it is not available yet.

For subscribers outside the US and Canada, payment is accepted in US dollars using the methods listed above.

Subscriptions renew automatically, and your payment method will be charged at the start of each billing cycle unless you turn off auto-renewal or cancel your subscription. View Fortune’s terms here.

How do I add my payment details?

Digital subscribers can update their payment information online.

  1. Sign in to Fortune.com.
  2. Go to My Account (Located on the top right of the site).
  3. Navigate to the Payment page.
  4. Click “Add Card“ on the right side to enter your new payment method.
  5. Important: Delete your old payment method to complete the update.

How do I manage my newsletter subscriptions?

To edit newsletters:

  1. Visit fortune.com/newsletters.
  2. Sign in or create an account.
  3. Select the newsletters you wish to receive.
  4. Unselect the ones you no longer want to receive.
  5. Check your inbox for an email asking you to confirm your newsletter sign-ups.
  6. Click “Confirm my email.”

I didn’t receive my newsletter. What should I do?

You should start receiving daily newsletters within a day or two of signing up for them. Weekly newsletters may take longer.

If you’re not seeing them, check your spam or junk folder.

  • Gmail users: Check the Promotions tab.
  • Outlook users: Check the Other tab to see if you are using the “Focused Inbox” feature.

For further assistance, email newsletters@fortune.com.

How can I change or cancel my subscriptions?

  1. Go to “My Account” and navigate to the “Subscriptions” page.
  2. Click “Cancel Auto-Renewal” or “Change Subscription.”
  3. Review what you’ll lose at the end of your billing cycle.
  4. Confirm cancellation and take the optional exit survey.

Product Information

How do I access content on Fortune.com?

If you are prompted on our website with a message that notes a Fortune.com subscription is required, please click the sign-in link in the message. You can also log on by clicking “Sign In” at the top right of the Fortune.com site.

I just subscribed to Fortune, but I can’t access certain content. What’s wrong?

If you cannot get full site access, try signing out and signing back in using the “Sign In” button at the top right corner of the Fortune.com homepage. We recommend deleting your browser’s cookies and disabling any ad blockers.

If I subscribe to Fortune through Apple News+, what is different?

Your subscription through the Apple News+ app allows you to enjoy Fortune’s digital e-magazine and the latest curated articles from Fortune.com.

To access all stories from our website, including all our rankings, investment guides, videos, archives, and more, you must subscribe here. Please note that you will not be able to receive all of Fortune’s additional content in the Apple News app.

Can I purchase list data from Fortune?

Yes, for academic and research purposes, the FORTUNE 500, GLOBAL 500, and FORTUNE 1000, as well as decades’ worth of historical lists, are available for purchase and provided in easy-to-use spreadsheets. Head here to buy the data you need. Also, check out the Fortune Analytics FAQ page.

Print Magazine Services & Delivery 

All print-related customer support should be sent to our print fulfillment partner, CDS:

Can I receive a physical print magazine with a Monthly Digital subscription?

No. Currently, only Digital Annual + Print subscribers in the US and Canada qualify for mail-order delivery of the magazine. Digital Monthly subscribers must email support@fortune.com to upgrade. If you are not a current subscriber, you can subscribe here.

Note: Digital Annual + Print subscribers located outside the US or Canada receive the digital version of the print magazine.

When will my first magazine issue arrive?  

New Annual Digital + Print subscribers in the U.S. and Canada typically receive their first printed issue 6–8 weeks after submitting their delivery address. If it’s been longer than that, please contact our print fulfillment partner, CDS, for assistance:

(Digital e-magazines are sent within 3 days of the issue’s publishing date.)

How do I request a missed issue? 

If you’re missing a recent print issue, please contact our print fulfillment partner, CDS, for assistance:

My magazine arrived damaged—how do I request a replacement? 

If your magazine arrived damaged or misprinted, please contact CDS directly for a replacement:

Can I order single-print issues?

Yes. You can purchase a single print edition via the Single Issues for Purchase portal (US and Canada only).

Policies

What is Fortune’s cancellation policy?

You can cancel your subscription at any time. Terms and Conditions apply.

  • Monthly digital subscribers can turn off auto-renewal by signing into Fortune.com, going to My Account, and navigating to the Subscriptions tab. Access will continue through the end of your current billing period, and you won’t be charged again.
  • Annual digital subscribers can also cancel at any time. Access will continue through the end of the term, but no refunds will be provided for any offers. You can turn off auto-renewal through the site or email support@fortune.com. Including the reason for your cancellation helps us process it faster.

What is Fortune’s refund policy?

No refunds are provided for any offers. Cancellation will stop future charges, and your subscription remains active through the end of your current term. Terms and Conditions apply.

Do refund policies differ for print subscriptions?

No. Refunds are not provided for any offers, including print.
You may cancel a print subscription at any time to stop future delivery, but no refunds will be issued for remaining issues. Our partner, CDS, handles print fulfillment. Terms and Conditions apply.

Can international readers outside the US and Canada subscribe? 

Yes. International readers can purchase subscription plans via specific portals. Choose your region-specific subscription plan here:

  • Europe, Middle East, & Africa: Subscribe here
  • Asia Pacific: Subscribe here
  • Please note: Due to legal restrictions, we do not accept payments from users with a postal code located in India. Also, international digital subscribers do not receive a physical print magazine. They receive a user-friendly e-magazine.