Contact Adobe

Most common solutions are found here:
Download and install Adobe trials

Still need help?

For faster service:

Make sure you have access to the computer on which you are trying to install.

Go to Adobe Support and choose your product. Then go to its online Help and Support Center.

Adobe also offers paid phone support for a US$39 fee per incident as well as other customized support options. To purchase support, call 800-833-6687. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.

For faster service:

Make sure you have access to the computer on which you are trying to install.

Most common solutions are found here:
Adobe Volume Licensing (AVL) Self Help and Support

Still need help?

Call us at 800-833-6687. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.

For faster service:

Make sure you have access to the computer where you are trying to install your product.

Most common solutions are found here:
Downloading and installing Adobe products

Still need help?

For faster service:

Make sure you have access to the computer on which you are trying to install.

Most common solutions are found here:
Downloading and installing Adobe products

Support is provided by the manufacturer of the product that you received your bundled software with.

Still need help?

Adobe offers paid phone support for a US$39 fee per incident as well as other customized support options. To purchase support, call 800-833-6687. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.

* Adobe does provide free installation support for software included with Dell devices worldwide or with Sony devices in Japan.

For faster service:

Make sure you have access to the computer on which you are trying to install.

If you installed on more than two computers, start your software on one computer and choose Help > Deactivate.

Still need help?

For faster service:

Have your serial number ready (look for it on the product box or in your order email), and make sure you have access to the computer on which you are installing. (See Find a serial number.)

Most common solutions are found here:
Serial number errors

Still need help?

Call us at 800-833-6687. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.

For faster service:

Make sure you have access to the computer on which you are trying to enter your serial number.

Log in to your account to see your registered products and find your serial number.

Still need help?

You can find your serial number on the product box or in your order email.

Still need help?

View Adobe support programs

Go to Adobe Support and choose your software. Then go to its online Help and Support Center.

Still need help?

If you purchased standard, single-user software or services, you are eligible for unlimited free installation support as well as additional free phone support during a limited time period. View the Adobe support programs for details. Call us at 800-833-6687. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.

For faster service:

You must register your software to get product support. Register now

Go to Adobe Support and choose your software. Then go to its online Help and Support Center.

Still need help?

Adobe also offers paid phone support for a US$39 fee per incident as well as other customized support options. To purchase support, call us at 800-833-6687. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.

Is it possible you've already registered? Log into your account to see your registered products.

Otherwise, register your product now.

Your login name is usually your email address. Get help with your login name or password.

Still need help?

Call us at 800-833-6687. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.

Call us at 800-833-6687. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.

For faster service:

Have your Adobe ID or a recent order number ready.

Your login name is usually your email address. Get help with your login name or password.

Still need help?

Call us at 800-833-6687. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.

Visit the Adobe Store to buy, get product information, or speak to a sales specialist.

If you're a student or staff member at an accredited educational institution, visit Adobe's Education Store.

How to buy through Adobe Volume Licensing

Visit the Adobe Connect store to buy Connect for up to 100 users. To buy Connect for more users, request a consultation or call us at 888-649-2990 to speak to an enterprise specialist.

Request a consultation or call us at 888-649-2990 to speak to an enterprise specialist.

How to qualify for Education Purchasing

Use the Adobe Support Portal with your Adobe login (usually your email address).

Check order status online anytime once you've submitted your ID.

Use our Eligibility Verification Service to submit your ID or check status.

Try our suite selector to find the suite you need.

Check the comparison chart to see which products are included in each suite.

To install and use an upgrade you must have a qualifying previous version installed or have its serial number.

Review our upgrade FAQ to find out what upgrades you can install with your current products or serial numbers.

Find information at Adobe Products or check our product comparison information.

Adobe processes orders immediately, so you can't change or cancel an order. You can, however, return the product and then place a new order. Submit return requests through our Support Portal using your Adobe login name (usually your email address).

Still need help?

For faster service:

Find your order number and serial number (look for it on the product box or in your order email).

Submit return requests with your sales receipt through our Support Portal using your Adobe login name (usually your email address).

For faster service:

Returns not purchased from Adobe require proof of purchase. This policy applies to North America only.

Submit platform exchanges through our Support Portal using your Adobe login name (usually your email address).

For faster service:

Platform exchanges require product registration. Register now

Check order status online anytime using your order number. For refunds, enter the Return Merchandise Authorization (RMA) number that Adobe sent by email after your refund request.

Call us at 800-833-6687. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.

View the Adobe Volume Licensing overview.

• Adobe trial downloading user forum
• Creative Suite® Help and Support Center
• Acrobat® Help and Support Center

Try our online Help and Support Centers or 24-hour user forums:

• Flash® Player Help and Support
• Flash Player user forum
• Adobe Reader® Help and Support
• Adobe Reader user forum
• Adobe Shockwave® Player Help and Support
• More

• Adobe product downloading user forum
• Creative Suite Help and Support Center

• Adobe product downloading user forum
• Creative Suite Help and Support Center

• Activation and deactivation

• Find a serial number

You can also log into your account to see your registered products and their serial numbers.

• Find a serial number

• User forums
• Training options

• User forums
• Training options
• Adobe support programs

• Adobe product registration FAQ

• Adobe product registration FAQ

• Adobe account, password, and login FAQ

• Adobe Volume Licensing (AVL) FAQ

• Adobe account, password, and login FAQ
• Overview of Adobe online services

• How to buy Adobe products

• Education store FAQ

• About Adobe Volume Licensing

• Compare the purchasing options

• Education store FAQ

• Education store FAQ

• Return, cancel, or exchange an Adobe order
• Find a serial number

• Return, cancel, or exchange an Adobe order

• Order an Adobe product platform swap or language swap

• Online order and payment FAQ

• Online order and payment FAQ

• Adobe Volume Licensing (AVL) FAQ

• Adobe Volume Licensing Help and Support