Use Google Wallet for transportation

For some public transport systems, you can use Google Wallet to tap to pay for transportation at the fare terminal with a supported credit or debit card. For others, you can buy or save a transit pass to Google Wallet and use it at the point of entry.

Go to your public transport system's website to find out if Google Wallet works with your public transport systems and whether you can pay to travel through contactless payments or a transit pass.

Use tap to pay for transit

If your public transport system accepts contactless payments or mobile payment apps, you can pay through your debit or credit card:

  1. Make sure you have a payment card added in Google Wallet. Learn how to add a debit or credit card to Google Wallet.
  2. When you get to the public transport entrance, you can pay through one of these methods:
    • Phone: Hold your phone to the card reader.
      • You don't need to wake up your phone. However, you'll still be prompted to unlock the phone to verify purchase.
      • Tip: For faster transit payments, you can turn off verification before paying for transit with your debit or credit card. Learn how to turn off the verification setting for transit.
    • Smartwatch: Wake up your smartwatch and hold it to the card reader.
  3. Wait until you get a blue check mark.

Buy & activate a transit pass

You can save digital copies of transit passes to Google Wallet for use at participating public transport systems. Google Wallet doesn't work with all public transport systems. For more info, check your public transport system's website.

How to add a transit pass to Google Wallet

For this same video with audio descriptions: How to add a transit pass to Google Wallet.

Through the Google Wallet app

  1. Open the Google Wallet app .
  2. Tap Add to Wallet .
  3. Tap Transit pass.
  4. Select your public transport system. Recommended or nearby transit options are at the top.
    • To find all supported transit options, scroll.
    • If you can't find your public transport system, follow the instructions in "Through your public transport system."
  5. To buy, follow the on-screen instructions.
  6. After you buy a transit pass, open the Google Wallet app.
  7. Scroll to find your transit pass.
  8. Tap the transit pass that you want to use.
  9. Tap Activate.
    • Tip: If you have more than one transit pass, when you activate the new one, your other transit pass will be deactivated.

Through your public transport system

  1. To buy a transit pass, use your public transport system's website or mobile app.
  2. Save the transit pass to Google Wallet.
    • If you don't find "Save to Google Wallet," you can't use your transit pass with Google Wallet. For more info, contact your public transport system administrators.
    • If you don’t have Google Wallet, you must install the Google Wallet app.
  3. After you save a transit pass, open the Google Wallet app .
  4. Scroll to find your transit pass.
  5. Tap the transit pass that you want to use.
  6. Tap Activate.
    • Tip: If you have more than one transit pass, when you activate the new one, your other transit pass will be deactivated.

Use your transit pass

With your watch

  1. When you get to the public transport entrance, hold your smartwatch to the card reader.
    • You don't need to open the Wallet app on your smartwatch.
    • If you haven't unlocked your watch in the last 24 hours, you may be prompted to unlock it before you use the transit pass.
    • For Clipper (San Francisco) transit passes, you'll still need to open the Wallet app before holding it to the card reader.
  2. Wait until you get a blue check mark.
    • For some transit systems, you have to show your pass to an attendant.

With your phone

  1. When you get to the public transport entrance, hold your phone to the card reader.
    • You don't need to wake up your phone.
    • For some public transport systems, you need to unlock your phone and choose your transit pass.
  2. Wait until you get a blue check mark.
    • For some transit systems, you have to show your pass to an attendant.
Use your transit pass across Google products

Once your transit pass is added to Google Wallet, you can check your balance and status in Google Maps, and more.

To view your transit pass across Google products:

  1. On your phone, open the Google Wallet app .
  2. At the top right, tap your Profile picture or Account and then Your data in Wallet and then Manage passes data.
  3. Enable Use passes across Google.

Tip: You can turn off this setting through the steps above and uncheck Use passes across Google. Learn more in Manage Passes Data.

Convert an existing physical card to a digital transit pass

Important: This feature is only available for Seattle ORCA transit passes.

  1. On your phone, open the Google Wallet app .
  2. Tap Add to Wallet and then Transit pass
  3. Select your public transport system. Recommended or nearby transit options are at the top.
    • To find all supported transit options, scroll.
    • If you can't find a public transport system, to find information on the different ways you can pay, check their website.
  4. Read the Activation Terms.
  5. Tap Continue.
  6. Tap Transfer card.
  7. On the “Transfer card to Google Wallet?” pop-up window, tap Transfer.
  8. Enter your card details.
  9. Tap Confirm.

Tip: You may be asked to verify if it’s you. To verify, enter the code sent to your Google Wallet’s registered email address.

Add money to a transit pass

For supported transit systems, you can add a reusable pass to Google Wallet. You can add money to the transit pass and may be able to set up low balance notifications and autoload.

Transfer a transit pass

Important: Transit passes can only be saved to one device at a time.

To manually transfer your transit pass to a different device through the Google Wallet app:

  1. On your current device, open Google Wallet app .
  2. Find and tap your transit pass.
  3. Tap Menu More.
  4. Tap Move card to another device.
  5. On the new device, open Google Wallet app .
  6. On the transit pass, tap Activate.

Tip: For other methods to transfer or restore your transit pass, learn how to transfer a pass or card on Google Wallet.

Use a Transit Insights card

Use the Transit Insights feature to view your progress toward fare discounts and fare capping, savings over time, and recent trips and activity. Learn how to use Transit Insights in Google Wallet.

Find, change, or delete your transit pass

Find or show your transit pass on your phone or smartwatch

  1. Open the Google Wallet app .
  2. Find your transit pass. You may need to scroll to find it.
  3. Tap your transit pass to display it.

Find where you used your transit pass

  1. Open the Google Wallet app .
  2. Find your transit pass. You may need to scroll to find it.
  3. Find and tap the transit pass. You can find the station names and dates and times of travel.

Switch to a different transit pass

Some public transport systems let you switch transit passes. If you don't want to use the currently activated transit pass, go to the transit pass that you want to use and tap Activate. Your other transit pass will be deactivated.

Tip: If you used the transit pass once, deactivating it doesn’t extend the expiry period.

Transfer a transit pass to another device

A transit card can be on one phone at a time. To use a transit card on another phone, you must remove it from the current phone. After it’s removed, you can activate it on a different phone that is signed in to your Google Account.

Delete a transit pass

Important: If you delete a transit pass, you can't get it back. You can delete expired transit passes to remove them from your list.

  1. Open the Google Wallet app .
  2. Find your transit pass. You may need to scroll to find it.
  3. Tap the transit pass.
  4. Tap More More and then Delete card.

Fix a problem

Transit pass disappeared

If you remove your Google Wallet app or clear your app data, you lose stored public transit passes. This can happen even if you reinstall the app. Contact your public transport system’s administrators with your transit pass number.

To find your transit pass number:

  1. Open the Google Wallet app .
  2. At the bottom of your list of passes, tap Expired passes. You may need to scroll to find it.
  3. Tap the transit pass.
  4. In the top-right, tap More More.
  5. Select the first option, usually your public transport system info.
  6. Find the “Ticket number” section.

Can't activate transit pass

If you have issues when you activate or deactivate your transit pass:

  1. Check that the transit pass hasn't already been activated or deactivated.
  2. Try to activate or deactivate again.
  3. Make sure that your device is online.
  4. Check if your device is rooted. Google Wallet doesn't work on rooted devices.
  5. If nothing works, contact your public transport system for help.

Can't tap again after I tapped once

If you have a multi-use transit pass and tapped it once already, you can tap again after 10 minutes. You can only tap single-use transit passes once.

CVC error when you try to purchase a transit pass

Contact your bank.

Can't buy a transit pass or add money with Google Maps

For certain public transport systems, a banner in Google Maps lets you know that you can use Google Wallet. To learn how to board that public transport system with Google Wallet, tap the banner.

If you can't buy a transit pass or add money from the Google Maps app:

  1. Open the Google Wallet app.
  2. Purchase a transit pass or top-up from there.

Dispute a public transport charge

Contact the public transport system’s customer service. Google does not issue refunds.

When users add a transit card, they receive an email with their card number. With this card number, the transit agency can help users retrieve their funds on the card.

Can't find public transport payments in the Google Wallet app

When public transport systems charge your credit or debit card, it usually takes one day for the charge to appear in your app. For some cards like Mastercard, charges may not appear for up to 5 days. For a current breakdown of your fares, check your transport system’s app or website.

Still need help?

If you still have issues or any questions, you can contact us.

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