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SOC2 Top2 update
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docs/misc/12_support_and_sla/index.mdx

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## Security
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Windmill adheres to SOC 2 Type I compliance. We are currently in the process of completing our Type II audit to further enhance our security measures. As part of our commitment to maintaining a secure platform, we conduct regular penetration testing. Any identified vulnerabilities are treated with utmost priority (P0) and addressed promptly, with same-day fixes being our standard practice. We prioritize the security of our users and strive to provide a safe environment for their automation needs.
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Windmill adheres to SOC 2 Type II compliance. We are currently in the process of completing our Type II audit to further enhance our security measures. As part of our commitment to maintaining a secure platform, we conduct regular penetration testing. Any identified vulnerabilities are treated with utmost priority (P0) and addressed promptly, with same-day fixes being our standard practice. We prioritize the security of our users and strive to provide a safe environment for their automation needs.
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## Contacting Support
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docs/misc/7_plans_details/index.mdx

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- **What is an operator?** An [operator](../../core_concepts/16_roles_and_permissions/index.mdx) is a user who can only execute scripts, flows, and apps but cannot create or edit them.
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- **What is an execution?** An execution corresponds to a single job with a duration of less than 1s. Additional computation is accounted for based on the duration of each job.
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- **What is your Technical Support SLA?** We provide [support](../12_support_and_sla/index.mdx) with different response times based on issue priorities. Our support team is available 24/7, and the SLA is consistent for both Cloud and Self-hosted deployments.
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- **What is your Security level on APIs?** Windmill is SOC 2 Type I compliant, and we prioritize addressing vulnerabilities promptly.
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- **What is your Security level on APIs?** Windmill is SOC 2 Type II compliant, and we prioritize addressing vulnerabilities promptly.
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- **Could the application keep running if Windmill as a company is shut down?** Yes, Windmill will continue to operate as long as the license key remains valid, even in the absence of an internet connection.
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For any further inquiries or assistance regarding the Enterprise Edition upgrade process, please [contact us](../6_getting_help/index.mdx).

src/landing/Footer.jsx

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<div className="flex justify-center items-center mt-4">
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<img className="h-10" src="/img/soc.png" alt="SOC Compliance badge" />
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<p className="text-xs text-left leading-6 text-gray-500 ml-2">
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Windmill Labs is SOC 2 Type I compliant
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Windmill Labs is SOC 2 Type II compliant
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</p>
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</div>
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</div>

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